A clear next step
Need help with Turnkept? Email support@turnkept.com. Include the page you were using and what you expected to happen. Please do not send passwords, sign-in links or private calendar links.
Looking for your client renewals?
Sign in with the email your agency added. If nothing appears, ask them to check your contact address and portal access.
A reminder has not arrived
Check spam and confirm that the alert address has been verified. Your agency can check the reminder history and reminder settings. For an urgent deadline, contact the vendor directly.
Does approving a renewal pay for it?
No. Approval records your decision. Your agency and vendor still need to handle payment and complete the renewal. A cancellation request also needs to be confirmed with the vendor.
Account and data requests
Email support from your sign-in address to request an export, correction or deletion. We may need to verify your access before handling a request. For services managed by an agency, contact that agency about their records too.